nunstargame Privacy Policy

nunstargame is committed to protecting the privacy and personal data of all players and visitors who use our platform. We understand that when you share your personal information with us, you are placing your trust in nunstargame, and we take that responsibility seriously.

This Privacy Policy applies to all personal data collected by nunstargame through the nunstargame website, mobile platform, customer support channels, and any other means through which you interact with us. It should be read together with our Terms and Conditions, which govern your use of the platform as a whole.

nunstargame operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the rights of Filipino players with respect to their personal data.

nunstargame collects the following categories of personal data from players and visitors:

nunstargame does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required by applicable law or regulation (for example, problem gambling self-declaration for responsible gaming purposes).

nunstargame collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the nunstargame platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors such as GCash and PayMaya; and publicly available information used to verify your identity or detect suspicious activity.
• Responsible gaming tools: Data you provide when setting deposit limits, session limits, or requesting self-exclusion through your account settings.

nunstargame uses your personal data for the following purposes:

• Account management: To register and maintain your nunstargame player account, verify your identity, and manage your account settings and preferences.
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate transaction records.
• KYC and regulatory compliance: To verify your age (21+), identity, and source of funds in compliance with applicable Philippine anti-money laundering (AML) and gaming regulations.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal or prohibited activities on the platform.
• Responsible gaming: To monitor gaming patterns, enforce player-set limits, and identify players who may be at risk of problem gambling, in accordance with our responsible gaming obligations.
• Platform improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the nunstargame platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications.
• Legal obligations: To comply with applicable Philippine laws, regulations, court orders, and requests from competent regulatory authorities.

nunstargame processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to when registering your account — including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for nunstargame's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional data collection. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

nunstargame does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services used to verify your age, identity, and documents as required by Philippine regulations.
• Game content providers: Licensed game studios and software providers whose games are available on the nunstargame platform, to the extent necessary to deliver game services and resolve technical disputes.
• IT and platform service providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the nunstargame platform under strict confidentiality agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, courts, and law enforcement authorities, where disclosure is required by applicable law, court order, or regulatory requirement.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by nunstargame, subject to professional confidentiality obligations.

All third parties with whom nunstargame shares personal data are required to process that data in accordance with applicable data protection laws and nunstargame's data protection standards. nunstargame does not authorize any third party to use your personal data for their own independent marketing or commercial purposes.

nunstargame uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and analyze platform performance. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits. These improve your experience but are not strictly necessary.
• Analytics cookies: Used to collect anonymized data about how players use the nunstargame platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform. Analytics data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats on the platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the nunstargame platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

nunstargame implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and nunstargame's servers.
• Encryption at rest for sensitive personal and financial data stored on nunstargame's servers.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Firewalls and intrusion detection systems to monitor and protect nunstargame's infrastructure against external threats.
• Access controls that restrict access to personal data to nunstargame staff and contractors who have a legitimate need to access it in the course of their duties.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Staff training on data protection obligations and security best practices.

While nunstargame takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, nunstargame will notify you and the relevant Philippine authorities in accordance with applicable law.

You also play an important role in keeping your account secure. Please ensure that you use a strong, unique password for your nunstargame account and that you do not share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

nunstargame retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of each transaction, in compliance with applicable financial record-keeping requirements.
• Customer support communications: Retained for a period of three (3) years following the resolution of each support interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data: Retained in anonymized or aggregated form for platform analytics purposes. Non-anonymized technical data is retained for up to twelve (12) months.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of your consent.

Upon expiry of the applicable retention period, nunstargame will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where deletion is not immediately possible due to technical constraints, nunstargame will isolate the data from further processing until deletion can be completed.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by nunstargame:

• Right to be informed: The right to be informed about how nunstargame collects and processes your personal data — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data nunstargame holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data nunstargame holds about you. You can update most account information directly through your account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nunstargame's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account notification settings.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that nunstargame has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact nunstargame's Data Protection Officer at [email protected]. nunstargame will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case nunstargame will notify you of the extension and the reasons for it.

The nunstargame platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. nunstargame does not knowingly collect personal data from any person under the age of 21.

If nunstargame becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, cancel all pending transactions, and securely delete the personal data in question in accordance with our data disposal procedures.

If you are a parent or guardian and believe that a minor in your care has registered an account with nunstargame, please contact our support team immediately at [email protected] so that we can take prompt action.

The nunstargame platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the nunstargame platform and does not cover the privacy practices of any third-party websites or services.

nunstargame is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the nunstargame platform before providing any personal data to those services.

nunstargame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date revised accordingly.

Where changes are material, nunstargame will notify registered players via the email address associated with their account. Your continued use of the nunstargame platform following the publication of any update to this Privacy Policy constitutes your acknowledgment of the revised policy.

We recommend that you review this Privacy Policy periodically — at least once every three months — to stay informed of how nunstargame is protecting your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nunstargame processes your personal data, please contact our Data Protection Officer:

Data Protection Officer
[email protected]

General Support
[email protected]

Our support team is available 24 hours a day, 7 days a week. When submitting a data-related request, please include your registered username and a clear description of your request to help us assist you as efficiently as possible.